Refund and Returns Policy for NaijaBay
Last updated: August 4, 2026
Welcome to NaijaBay. This Refund and Returns Policy explains the conditions under which refunds, returns, and cancellations may be processed on www.naijabay.com.ng.
NaijaBay is an online marketplace that connects buyers and sellers of properties, services, and items across Nigeria. Unless otherwise stated, NaijaBay does not own, inspect, or control the products and services listed by third-party sellers.
1. General Policy
NaijaBay serves as a platform that enables users to buy, sell, and advertise products, properties, and services. Buyers and sellers are responsible for agreeing on the terms of sale, delivery, returns, and refunds.
NaijaBay is not automatically responsible for refunds arising from disputes between users.
2. Returns for Physical Products
For products sold directly by independent sellers on NaijaBay, return requests may be accepted under the following circumstances:
- The item received is damaged or defective.
- The wrong item was delivered.
- The item significantly differs from its description.
- The item is incomplete or missing parts.
To qualify for a return, buyers must:
- Notify the seller within seven (7) days of receiving the item.
- Provide clear evidence, including photographs or videos.
- Return the item in its original condition and packaging, where applicable.
Sellers may reject returns if the item has been damaged due to misuse, negligence, or unauthorized modifications.
3. Services
Payments for services, including repairs, consulting, maintenance, and professional services, are generally non-refundable once the service has been completed.
Refunds may only be considered where:
- The service was not delivered as agreed.
- The seller failed to provide the service.
- Both parties mutually agree to a refund.
4. Property Listings
Payments related to property purchases, rentals, leases, or deposits are subject to the terms agreed between the buyer, tenant, landlord, or agent.
NaijaBay is not responsible for disputes arising from property transactions conducted outside the platform.
Users are encouraged to inspect properties and verify ownership before making any payments.
5. Premium Listings and Advertising Fees
Fees paid for premium listings, featured ads, or promotional services are generally non-refundable once the advertisement has been published.
Refunds may be granted only in cases where:
- A technical error prevented the advertisement from being displayed.
- NaijaBay removed the listing in error.
- Duplicate payments were made.
Approved refunds will be processed within 7–14 business days.
6. Prohibited Transactions
NaijaBay reserves the right to cancel listings and refuse refunds for transactions involving:
- Illegal products or services.
- Fraudulent or misleading listings.
- Counterfeit goods.
- Stolen items.
- Activities that violate Nigerian law or NaijaBay’s Terms and Conditions.
7. Dispute Resolution
In the event of a dispute, buyers and sellers should first attempt to resolve the matter directly.
Where necessary, NaijaBay may review the available evidence and facilitate communication between the parties; however, NaijaBay does not guarantee the outcome of disputes.
8. Refund Process
To request a refund, please provide:
- Your full name.
- Order or transaction reference number.
- The seller’s details.
- A description of the issue.
- Supporting evidence, such as photos, videos, or receipts.
Requests should be sent to:
Email: support@naijabay.com.ng
Website: www.naijabay.com.ng
9. Policy Changes
NaijaBay reserves the right to modify this Refund and Returns Policy at any time. Changes will take effect immediately upon publication on the website.
By using NaijaBay, you agree to this policy.